Terms of Service

1. Acceptance of Terms

By creating an account or using CarriersTMS (the “Service”), you agree to these Terms of Service (“Terms”) and our Privacy Policy. If you don’t agree, don’t use the Service.

2. Account & Eligibility

You must be at least 18 and authorized to bind your company to these Terms. You’re responsible for everything done under your account, including by your employees and contractors. Keep your password confidential and notify us immediately if you suspect unauthorized access.

3. Subscriptions & Billing

Paid plans are billed monthly or annually in advance via Stripe. The fee per active truck or driver is described on our Pricing page. We may change pricing on 30 days’ notice; existing prepaid terms are honored at the original price.

Free trial accounts auto-end after the trial period. We don’t auto-charge unless you affirmatively select a paid plan.

Cancellations are effective at the end of the current billing period. We don’t prorate refunds for the unused portion of a paid period unless required by law.

4. Acceptable Use

You agree not to: (a) attempt to gain unauthorized access to the Service or another customer’s data; (b) use the Service to transmit unlawful, harassing, or infringing content; (c) reverse engineer or scrape the Service except as expressly permitted; (d) use the Service in violation of FMCSA, DOT, or applicable transportation regulations.

5. Customer Data

You retain all rights to data you submit (“Customer Data”). You grant us a limited license to host, process, and transmit Customer Data solely to provide the Service. We don’t sell Customer Data and don’t use it for advertising. See our Privacy Policy for details.

You can export your Customer Data at any time. After cancellation, your data is available read-only for 90 days; after that we delete it within 30 days.

6. Service Availability

We target 99.9% uptime measured monthly. Scheduled maintenance is announced via the status page and email. Force-majeure events (cloud-provider outages, network outages outside our control, etc.) are excluded.

7. Third-Party Integrations

The Service integrates with third-party tools (ELD providers, accounting software, fuel cards, etc.). Use of those tools is subject to their own terms. We’re not responsible for changes those providers make to their APIs.

8. Confidentiality

Each party will protect the other’s confidential information using at least the same degree of care it uses for its own (and never less than reasonable care). This survives termination.

9. Intellectual Property

CarriersTMS, its logos, source code, and software are owned by Load Company, Inc.. These Terms don’t grant you any rights in our IP except a non-exclusive license to use the Service for your business.

10. Disclaimers

The Service is provided “as is” and “as available.” We disclaim all warranties to the maximum extent permitted by law, including merchantability, fitness for a particular purpose, and non-infringement. We don’t warrant that the Service will be uninterrupted or error-free.

11. Limitation of Liability

To the maximum extent permitted by law, our aggregate liability under these Terms is capped at the fees you paid us in the 12 months before the claim arose. We’re not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data.

12. Indemnification

You’ll defend and indemnify Load Company, Inc. from third-party claims arising from your use of the Service in violation of these Terms or applicable law.

13. Termination

Either party may terminate for convenience on 30 days’ notice. We may suspend or terminate immediately for violation of Section 4 (Acceptable Use) or non-payment. Sections 5, 8, 9, 10, 11, 12, and 14 survive termination.

14. Governing Law & Disputes

These Terms are governed by the laws of the State of Washington, without regard to conflict-of-laws rules. Disputes are resolved in the state or federal courts located in Spokane County, Washington, except either party may seek equitable relief in any court of competent jurisdiction.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be announced via email and on this page at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance.

16. Contact

Questions about these Terms? Email hi@carrierstms.com or write to Load Company, Inc., c/o Legal, Spokane, WA, USA.