HELP CENTER
Get unstuck. Fast.
Browse the topics below, or skip the docs and email hi@carrierstms.com — we reply within one business day, often within an hour.
BROWSE BY TOPIC
Pick the area you need help with.
01
Getting Started
Sign-up, account setup, importing your customer list and active loads.
02
Dispatch & Loads
Booking, assigning, status updates, BOL management.
03
Invoicing & QuickBooks
Connecting QB Online, invoice rules, factor portal setup.
04
Tracking & ELD
Connecting Motive/Samsara/HOS247, geofence setup, public links.
05
Drivers & Pay
Adding drivers, pay models, settlement runs, payroll exports.
06
Admin & Billing
User permissions, billing changes, plan upgrades, data exports.
QUICK LINKS
The 8 articles people read most.
- QB SETUPHow to connect QuickBooks Online in 4 minutes
- CSV IMPORTImporting customers and loads from another TMS
- GEOFENCEBuilding geofences around shippers and receivers
- FACTORConnecting your factor and pushing invoices
- DRIVER PAYConfiguring per-mile vs. percentage pay
- SMSCustomizing driver SMS templates
- USER ROLESAdding dispatchers, accountants, and admins
- EXPORTPulling all your data with one click
CAN’T FIND IT?
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hi@carrierstms.com