Defaults beat features
The default workflow has to be right. Configurability is for the 5% case — not a way to dodge having an opinion.
CarriersTMS started where most TMSes don’t — on the dock, in the dispatcher’s chair, in the bookkeeper’s spreadsheet. We didn’t hire enterprise consultants to design it. We hired carriers.
Our founding team ran a 12-truck regional carrier in the Pacific Northwest. We had a TMS — the kind that costs five figures up front and looks like it was designed in 1998. We also had four spreadsheets, two whiteboards, and a Slack channel just for "where is truck #209?" questions.
One Friday in 2022, we sent four invoices late, missed a check-call on a high-value load, and lost a customer. The TMS hadn’t saved us — it had just made us pay for the privilege of doing all the work ourselves.
The next Monday we started building CarriersTMS. The rule was simple: if it doesn’t save a dispatcher time or get an invoice out faster, it doesn’t ship.
The default workflow has to be right. Configurability is for the 5% case — not a way to dodge having an opinion.
SMS pipeline. Web links. The driver’s phone is a tool, not a portal.
The hour the load delivers is the hour the invoice goes out. Anything else is the carrier loaning money to the customer.
One number per truck. No add-ons, no per-user, no integration upcharge.
Export everything in one click, anytime. No lock-in is the only acceptable position.
15 years asset-based carrier ops. Knows what makes a dispatcher quit on a Tuesday.
Built distributed systems at two logistics platforms. Believes the API matters.
QuickBooks Pro since the late 90s. The reason our QB integration is bulletproof.